Frequently Asked Questions About Privacy and Stemporium
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Why do you want to know my name and e-mail address?
We collect information regarding your name and e-mail address to help when authorised by you for the purposes of communicating to you any events or special offers that you have nominated to recieve. You can at any time opt out of recieving this information or simply not subscribe i the first place. In regards to the collection of your name and email address through the ordering process, this is done so that we can comunicate any issues or specific information in relation to your specific order. If you have not checked the box to recieve our newsletter you will not recieve any information other than that which pertains to your specific order. Once your order is completed you can remove your details from our secure server by accessing our members area.
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Why do you want to know my credit card number and street address?
We collect your credit card number for the purposes of processing payments for your order. This information is is stored on our secure SSL servers.
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What other information do you keep track of, about me?
We track information about your order history so that we can help you in the future should you require any further assistance.
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How do you make sure nobody steals my credit card information?
This web site. takes every precaution to protect our users' information. When users submit sensitive information via the web site., your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
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Do you share my information with other companies or sell my information?
We do not share any of your information with other companies. Period.
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Can I see and change the information you have about me, personally?
Yes you can log into our Secure Members Section to view all of the information that we have about you. This can be modified or deleted at any time.
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How can I start or stop receiving e-mail from you?
All of our promotional material including newsletters and emails have opt outs. Simply follow the opt out links to stop any further communications from Stemporium.
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Who can I talk to if I have a question about my privacy?
For any questions about Stemporium's privacy policy please contact Robin Butler 0438 988 233